Saturday, December 27, 2008

Delivering Health Care in America or The Power of Nice

Delivering Health Care in America: A Systems Approach

Author: Leiyu Shi

In a clear, cohesive format, Delivering Health Care in America provides a comprehensive overview of the basic structures and operations of the U.S. health system-from its historical origins and resources to its individual services, cost, and quality. Using the unique "systems" approach, it brings together an extraordinary breadth of information into a highly accessible, easy-to-read text that clarifies the complexities of healthcare organization and finance, while presenting a solid overview of how the various components fit together.

The Fourth Edition has been thoroughly updated with the most current information on trends and issues in health care, including: Mandates of recent legislation such as the Medicare Prescription Drug Act and the Deficit Reduction Act, The global threat of avian influenza, Health policy agenda of the Bush administration, Progress toward Healthy People 2010 goals, The effects of corporatization, information revolution, and globalization on healthcare delivery, Pay-for-performance initiatives, Updated information on health services for special populations, State Children's Health Insurance Plan reauthorization issues, The President's Emergency Plan for AIDS Relief, Insurance restructuring in Massachusetts, Challenges in long-term care and trends in home healthcare services, The era of evidence-based medicine.

Doody Review Services

Reviewer:Patricia Kelly, EdD, PA-C(Nova Southeastern University)
Description:This extraordinarily comprehensive book describes and analyzes the U.S. healthcare system from a health policy perspective. It is both wide in scope and detailed in its analysis of specific problems and constraints encountered by the system. A very important section describes the probable future of the healthcare system given current trends.
Purpose:This book engages in a descriptive analysis of the institution of U.S. healthcare using a systems framework. Including historical antecedents, it provides an entirely comprehensible yet thorough overview of health systems and health policy in this country. The authors seek to meet the needs of both graduate and undergraduate health policy students. In updating this work, the authors continue to provide one of the "gold standard" academic health policy texts.
Audience:The book is written for upper level undergraduate and graduate students of health policy and health systems. Because it addresses a relatively diverse audience, the authors attempt to provide a reader-friendly resource while including sufficient reference materials to encourage further scholarship. This is an excellent reference work for health policy students and also provides a "stepping off" platform to enable students to gain a sufficient fund of knowledge to understand and use primary works in the field. The authors are widely known and at the forefront of health systems analysis.
Features:The scope of the book is enormous; it is literally a well organized encyclopedia of information concerning delivery. Each chapter starts with basic learning objectives and ends with terminology and review questions, which initially makes it seem simplistic. However, the intricacy of the explanations and illustrations and depth of the reference materials included at the end of each chapter make this book usable at a number of different levels. The glossary and index are complete and useful.
Assessment:This would be an excellent book for entry level graduate students in health systems analysis and health policy, health law, and public administration. It provides students with an adequate fund of knowledge, enabling them to conduct subsequent and more in-depth research and analysis using primary source material. Appropriate primary source materials are clearly identified. Given the explosion of knowledge in American medicine and increasing controversy involving healthcare funding and policy in this country, a new edition is necessary and welcomed.


Provides a detailed overview of health care delivery in the US, using a systems approach that clarifies the complexities of health care organization and finance while explaining how various components fit together in actual operation. Coverage includes conceptual basis and historical origins, structures of care, costs, and quality. Learning features include objectives, summaries, key terms, and review questions. This second edition offers new lead articles for each chapter to spark student interest, and incorporates new laws and current health data. Also new is a list of Web sites. Shi teaches in the School of Public Health and Hygiene, Johns Hopkins University. Singh teaches in the School of Public and Environmental Affairs at Indiana University-South Bend. Annotation c. Book News, Inc., Portland, OR (

Table of Contents:
List of Exhibits
List of Figures
List of Tables
List of Abbreviations/Acronyms
Ch. 1A Distinctive System of Health Care Delivery1
Ch. 2Beliefs, Values, and Health37
Ch. 3The Evolution of Health Services in the United States81
Ch. 4Health Services Professionals117
Ch. 5Medical Technology155
Ch. 6Health Services Financing187
Ch. 7Outpatient and Primary Care Services237
Ch. 8Inpatient Facilities and Services281
Ch. 9Managed Care and Integrated Organizations323
Ch. 10Long-Term Care371
Ch. 11Health Services for Special Populations423
Ch. 12Cost, Access, and Quality483
Ch. 13Health Policy533
Ch. 14The Future of Health Services Delivery563
App. A: Glossary595
App. B: Selected Web Sites619

Interesting book: 1500 Calorie A Day Cookbook or The Metabolism Advantage

The Power of Nice: How to Conquer the Business World with Kindness

Author: Linda Kaplan Thaler

Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. Where so many companies encourage a dog eat dog mentality, the Kaplan Thaler Group has succeeded through chocolate and flowers. In The Power of Nice, through their own experiences and the stories of other people and businesses, they demonstrate why, contrary to conventional wisdom, nice people finish first.

Turning the well-known adage of “Nice Guys Finish Last” on its ear, The Power of Nice shows that “nice” companies have lower employee turnover, lower recruitment costs, and higher productivity. Nice people live longer, are healthier, and make more money. In today’s interconnected world, companies and people with a reputation for cooperation and fair play forge the kind of relationships that lead to bigger and better opportunities, both in business and in life.

Kaplan Thaler and Koval illustrate the surprising power of nice with an array of real-life examples from the business arena as well as from their personal lives. Most important, they present a plan of action covering everything from creating a positive impression to sweetening the pot to turning enemies into allies. Filled with inspiration and suggestions on how to supercharge your career and expand your reach in the workplace, The Power of Nice will transform how you live and work.

Publishers Weekly

With a foreword by Jay Leno, how could this not be a nice book? Coauthors Thaler and Koval submit their own success in the cutthroat world of advertising as evidence that nice girls can finish first while taking home more than a dozen Clio awards along the way. Following up their bestselling look at creating compelling marketing strategies-Bang!-they turn most truisms about business inside out, arguing that good deeds are returned, not punished. Warning against a me vs. you mentality, they even suggest helping opponents as a good way to boost a career. Game face on? Thaler and Koval say, take it off. Being genuine, they explain, produces much better results. From crediting their friendly building security guard for helping them sign new clients to recommending chocolate as an accompaniment to presentation materials and invoices, they build their case for using little gestures to get you what you want. Though a lively and pleasant read, this is not a cutesy little bonbon of a book. Well thought-out and crisply presented, it offers key principles, case studies and exercises to help make niceness habitual. Some exercises, like turning personal disappointment into positive energy, are even quite therapeutic. (Sept.) Copyright 2006 Reed Business Information.

Soundview Executive Book Summaries

From the authors who wrote Bang!, the best-selling book on the creation of innovative marketing strategies, comes The Power of Nice: How to Conquer the Business World With Kindness. By providing examples of their own successes in the advertising industry, Thaler and Koval prove that those who are nice in the business world can finish first. Don't be misled by the book's smiley-face cover: The authors provide real-world advice about being genuine, lively case studies and key principles. Copyright © 2007 Soundview Executive Book Summaries

What People Are Saying

"This little book will show you why women should run most corporations in America, and maybe the entire country. Reading "Nice" will improve just about everything in your life, and that's a promise."
—James Patterson, bestselling author and former CEO, J. Walter Thompson North America

"If the Power of Nice equates to: caring for other people, having honor, working with honesty, competing with dignity, sharing knowledge and behaving with kindness, then "The Power of Nice" should be a mandatory business seminar at every major university. Can you imagine if Enron executives had practiced "the Power of Nice"?
—Marcia Gay Harden

"In negotiation, the cheapest concession you can make is to be nice. And the returns can be high, as Linda Kaplan Thaler and Robin Koval show in this delightfully readable primer packed with practical advice and entertaining stories. I recommend it with pleasure!"
—William Ury, co-author of Getting to Yes and author of The Power of a Positive No (2007)

"In a dog-eat-dog world where so many seem prepared to do whatever it takes to get ahead, Linda Kaplan Thaler and Robin Koval point out that it is truly the quiet, kind gesture that speaks most loudly. 'Please, Thank You, and 'No, You First' really are key words that should be a part of every go-getters lexicon. The Power of Nice should become the new bible for those looking to hit the top."
— Deborah Norville, Host of Inside Edition

"Leo Durocher was wrong! Linda Kaplan Thaler and Robin Koval's The Power of Nice is the antidote to our increasingly mean-spirited culture. I'm going to send a copy to every political campaign consultant I know."
—Arianna Huffington

"Having matured during the most savage era of entertainment, I can vouch for the fact that being nice is one sure means of success. Nice guys do finish on top."
—Dick Clark

"The Power of Nice is a wonder drug! It could literally save your career and your life... And let me suggest a first act of kindness: buy some extra copies for your enemies. I'll bet they need The Power of Nice more than you do."
—Keith Ferrazzi, author of Never Eat Alone, the bestselling book on building relationships for success

"For my money, I would always rather make a deal with people I like who treat me well. If you want to discover the surprising power of nice, read this book. Memorize it. Use it. You'll be glad you did."
—Donald Trump

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